Warning to consumers about refund Where THE CONCLUSION OF A CONTRACT TO PURCHASE carried away from business premises, the sale in question is to be considered governed by Decree n. 206/2005, which allows the buyer to exercise the right of withdrawal. Fall so in this case the distance purchases made via telephone, or via the Internet whether they are delivered to your home or picked up at the company headquarters or at a point of presence in the area.
Who can apply:
Individuals (consumers) acting for purposes that are unrelated to his business. They are therefore excluded from this right, purchases made by retailers and companies.
The consumer shall, within 10 working days from receipt of goods, to exercise the RIGHT TO RETURN. This right is the right to return goods purchased to the seller and the resulting refund of the purchase price.
What to exclude:
The right of withdrawal does not apply to audiovisual products or computer software sealed open by the consumer. Shipping charges are NOT refundable.
How to use them:
Make sure you have ready the following information:
- The original invoice (indicating the order number and invoice);
- In case of partial withdrawal, item number/s;
- Bank on which to obtain the transfer (ABI - CAB - Account of the invoice).
If the invoice subject to exercise of withdrawal did not have their bank details, can provide those of a family member or friend by making explicit mention of authorization LD2 to credit the amount of such bank by fax. Then you should contact the Administrative Office of the LD2 to get the code for "Return Merchandise authorization (RMA). Also be sent at following e-mail address: email@example.com, a written and signed statement of intention to exercise the withdrawal right summarizing all of the above information and requirements (including even the possible authorization to credit the amount on bank account held by a third party).
How to ship to return:
After obtaining the No RMA, carefully pack the materials in order to protect the original covers of the products from any damage, writing or affixing labels. Pin on packages shipped in a visible position n. RMA.
Send the goods to the following address:
LD 2 di Carlo Gallazzi
Viale Luigi Cadorna, 4
21052 Busto Arsizio – VA – Italy
Processing time for bank customers:
LD2, if the RMA procedure above is done correctly, will, within 30 working days from receipt of goods for credit the customer paid the invoice amount, excluding shipping charges).
Warning: No shipments without an RMA will not be accepted by the warehouse LD2.